Buy Back Guarantee
At River Oak Diamonds we have absolute confidence in the diamonds that we sell which means that we can offer our valued clients unrivalled guarantees. We want you to feel absolutely confident in your purchase and we want to establish a long-term relationship to continue to serve you. Satisfied customers are repeat customers and that is our sole aim – to meet and exceed your expectations. Our service and guarantee are what sets us apart from other jewellers. To that end we are happy to offer the following guarantees:
Our 12 months Buyback Guarantee gives you absolute peace of mind and confidence that your investment is not a ‘buy in haste, repent at leisure’ decision. If for any 
reason whatsoeveryou need to return your diamond to us within 12 months, we will fully refund the price you paid for your quality diamond. Are we crazy? Not at all! The diamonds we sell are always in high demand and are extremely rare. We are confident that our diamonds will appreciate in value over time and are therefore happy to pass on this absolutely unrivalled guarantee of satisfaction to our clients. We want you to be delighted with your purchase, knowing that you have a 12 month buyback guarantee at the original price, should you have any change of heart.
For those buying a diamond as a romantic surprise gift for their loved one, this guarantee allows an exchange without penalty for a different cut or style. We recognize that your purchase of one of our hearts and arrows round brilliants, emerald cut or Asscher diamonds can be a daunting decision and our guarantee means that you can buy from us with complete confidence, knowing that a refund is available for up to 12 months.
We know of no other jeweller who is prepared to match our warranty. High Street retail jewellers and other online jewellery companies offer a maximum 30 day return policy because they have little confidence in the quality of their product. We believe that those who choose to purchase the very best diamonds in the world deserve the very best service and the ultimate assurance of a 12 months buyback guarantee.
Our Lifetime Exchange Guaranteelooks ahead to the time when you may want to upgrade your Perfect Princess Cut® Diamond for a larger (or smaller) stone as you may require. Buying a River Oaks Perfect Princess Cut® Diamond means that you are assured that it will retain its value – we guarantee it!
If and when you decide to upgrade your Perfect Princess Cut® stone, we will put the price you originally paid for your River Oaks diamond towards the cost of a larger or smaller diamond, as you wish. When upgrading, we will give you the full, original price paid towards a larger stone, and you simply pay the difference. When downgrading, choose your new diamond with confidence and we will refund the difference to you between the original price you paid for your diamond and the cost of your new stone. What better, more secure investment could there be than our lifetime exchange guarantee, especially in this time of economic uncertainty?
Our lifetime exchange guarantee gives our customers the freedom to upgrade their diamond over the years when life is good, with the assurance that they can trade down should the need ever arise.
We also include our standard 12 months Buyback Guarantee with all Perfect princess cut® diamonds. These guarantees can only be offered with the very finest and rarest diamonds in the world, making them an excellent, completely risk-free investment when purchased through us.
